Refund policy
In short: not for you — 14 days for a full refund; cancel any time.
First payment — 14 days
If Premium is not for you, write to us within 14 days of your first payment and we will refund it in full, no questions asked.
Renewals
- Forgot to cancel? If you have not used Premium since the renewal, write within 7 days of the charge and we will refund the renewal in full.
- Otherwise a period that has started (a month or a year) is not refunded: after you cancel, Premium works until the end of the paid period and you are not charged again.
If the service was down
If the assistant was down for more than a day through our fault, we will refund those days or extend Premium by the same time — whichever you prefer.
How to request a refund
- E-mail ivan.doronin@gmail.com from the address you used at checkout, with the order number from your Paddle receipt.
- The refund is processed by Paddle, the Merchant of Record for our orders, to the original payment method. It usually arrives within 5–10 business days, depending on your bank.
- We reply within two business days.
How to cancel
Use the link in your purchase e-mail or the Paddle customer portal (sign in with your e-mail). You can also write to us and we will cancel it for you.
Your rights
This policy does not limit your statutory consumer rights.